Service Policy

1. Service Overview

At IVMA Man-Sask, we are committed to providing exceptional service for all your plant protection needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@ivmamansask.com
• Phone: +1 780-430-3382
• Address: 9236 150 St NW, Edmonton, AB T5R 1G3, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM MST
• Saturday: 10:00 AM - 4:00 PM MST
• Sunday: Closed

3. Product Support Services

3.1 Available Services

• Product application guidance
• Technical consultation
• Safety information
• Usage recommendations
• Product compatibility assessment
• Environmental impact consultation

3.2 Service Timeframes

Standard service response times:

• Initial response: 1 business day
• Technical inquiries: 2-3 business days
• Complex consultations: 3-5 business days
• Emergency support: Same day during business hours

4. Product Warranty

4.1 Standard Warranty

All products purchased from IVMA Man-Sask come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Product effectiveness guarantee when used as directed

4.2 Extended Support

Additional support services include:

• Seasonal application planning
• Priority technical support
• Custom application protocols
• Site-specific recommendations

5. Professional Services

5.1 Consultation Services

• Product selection guidance
• Application methodology
• Environmental impact assessment
• Integrated pest management planning
• Resistance management strategies

5.2 Educational Services

• Product application training
• Safety protocols education
• Best practices workshops
• Regulatory compliance guidance

6. Service Quality Assurance

Our commitment to quality includes:

• Professional assessment of all inquiries
• Regular follow-up on implementations
• Continuous service improvement
• Customer satisfaction surveys
• Expert verification of recommendations

7. Service Requests

7.1 How to Request Service

1. Contact our support team via phone or email
2. Describe your specific needs or concerns
3. Receive preliminary assessment
4. Schedule consultation if needed
5. Obtain detailed recommendations

7.2 Required Information

• Product details
• Application environment
• Specific concerns or issues
• Previous treatment history
• Environmental conditions

8. Service Guarantees

We stand behind our services with:

• Expert consultation guarantee
• Satisfaction assurance
• Professional recommendations
• Environmental responsibility
• Regulatory compliance

9. Updates to Service Policy

IVMA Man-Sask reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.